 | Volunteer Rights |  | VOLUNTEERS WITH BIKE SA HAVE A RIGHT TO - Be given accurate information and a clear understanding of Bike SA's expectations
- Be provided with a clearly understood job description outlining relevant tasks
- Be assigned work that is worthwhile and challenging
- Receive support and trust from relevant management team and staff enabling tasks to be performed satisfactorily
- Participate in planning and organising relevant activity within one's own role
- Share responsibilities with relevant staff team
- Safe work practice, insurance cover and personal safety
- Clearly defined channels of reporting and communication
- Be able to make choices, negotiate and not over commit nor accept inappropriate tasks
- Receive appropriate feedback on performance
- Withdraw from volunteer role
- Be reimbursed for reasonable out of pocket expenses, on approval by the Chief Executive Officer in a timely manner
VOLUNTEERS WITH BIKE SA HAVE RESPONSIBILITIES TO - Understand and accept the objectives and policies of Bike SA and represent its interests
- Make realistic commitments, relating to time and areas of involvement and Bike SA will expect these commitments to be fulfilled
- Be dependable and give adequate notice if unable to perform tasks as required
- Promote and practice the organisation's customer service philosophy
- Respect the rights and privacy of other volunteers and staff in the organisation
- Co-operate/collaborate with others to ensure tasks are performed to an acceptable standard
- Behave in an acceptable and appropriate manner in compliance with relevant policies and procedures
- Own personal welfare and safety and report any hazards
- Acknowledge, respect and comply with decisions made by staff
- Be accountable and accept constructive feedback/evaluation
- Undertake appropriate training as required
- Be able to address areas of conflict with appropriate staff member as outlined in Conflict resolution Policy/procedure
- Attend all meetings relevant to the role
BIKE SA HAS THE RIGHT TO - Make a decision as to where the volunteer would be best suited
- Expect compliance with policies and procedures, ie occupational health, welfare & safety, Anti-discrimination, confidentiality, conflict resolution
- Expect the same commitment from a volunteer as a staff member, even on a short term basis
- Expect conscientious acceptance of responsibilities relating to timeliness, reliability and mutual standard of performance
- Expect volunteers to perform allocated tasks to the best of their ability
- Expect loyalty to the organisation and constructive criticism
- Expect from all volunteers, respect and courtesy towards all consumers, partners and other staff/team members
- Release a volunteer who is not suited to the role
BIKE SA HAS RESPONSIBILITIES TO - Provide policies & procedures within which volunteers are able to work
- Provide clear job descriptions, which will be reviewed annually or as required
- Appropriately match volunteers to a job that takes advantage of their interests and skills. Jobs may change as their experiences expand and/or interests change
- Provide orientation for volunteers, particularly to their jobs
- Provide appropriate training as required and annual reviews with constructive feedback
- Provide an environment which encourages volunteers to give their best while enjoying the experience
- Discuss level of performance and if necessary, reassign the volunteer to better match skills/experience
- Provide a climate of mutual trust, recognition and support
- Reimburse reasonable out-of-pocket expenses, on approval by Chief Executive Officer, in a timely manner (conditions apply)
- Respect the rights and privacy of volunteers
- Respect the input/ideas of volunteers
- Acknowledge the efforts of volunteers
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